Pixvana has partnered with luxury cruise line Seabourn to create and launch TableVision, a virtual reality (VR) training solution for waitstaff
The new interactive VR training video enables new Seabourn employees to master the massive, 105-table, 12-serving station dining rooms of ships quickly, without internet or access to the actual room.
“A major hurdle to staff training is the fact that the ship is almost always in full operation, with the dining room perpetually occupied with either customers or the cleaning crew,” explained Rocky Sudlesky, the Seabourn fleet learning and development lead specialist.
“Finding a window of time to manually train new employees was both cumbersome and inefficient. Instead, we turned to the pros at Pixvana who handled everything from creative design to post-production and headset implementation. The end result is a completely tailored training experience that not only saves Seabourn Learning and Development time and money, but also provides staff with a more engaging, efficient, and accessible opportunity to learn.”
Pixvana used SPIN Studio, its new VR platform, and its production team to design and create the project.
After analysing the environment and drafting an optimised day-of plan, the team executed a four-hour on-set shoot, creating 26 scenes connected by 90 hyperports.
More than 300 assets were then applied in post-production, including branded, togglable graphic labels over the tables.
According to Pixvana, the experience simulates the psychological experience of wandering through the dining room with interactive tools that enhance training recall.
Pixvana also provided access to its VR Casting feature, giving Seabourn the ability to conduct VR training sessions when ‘offline’.
Using VR Casting, TableVision can be securely transmitted and downloaded to any Oculus Go headset in the highest resolution, ready to be accessed at any moment and from any point around the globe.
“Pixvana is the only VR company in the world that offers clients access to both an award-winning creative services team and the power of a proprietary VR-native platform,” said Rachel Lanham, chief operating officer of Pixvana.
“By creating tailored VR training experiences that leverage the VR superpowers—presence, empathy and immersion—we can maximise workforce engagement and retention. We believe there’s huge potential for immersive learning in the corporate world and Seabourn’s dedication to unparalleled service puts them at the forefront of innovative training in the cruise industry.”
Upon complete roll out of TableVision across each of Seabourn’s custom dining rooms, Pixvana will work to complete more training experiences for the cruise line, helping it to develop an overall strategy to integrate VR into its investments in training innovation.