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The inkjet field support services group of imaging and IT multinational Agfa-Gevaert Group is adding augmented reality (AR) to the toolkits of its frontline workers through a partnership with Fieldbit.

California-headquartered Fieldbit’s AR platform for enterprise field service is being tested by Agfa’s inkjet support group.

Once live, Agfa’s inkjet support workers in Europe, Canada, Mexico, the US and Latin America will have at their disposal Fieldbit’s AR platform, which will enable them to collaborate with subject matter experts from remote locations in real time via smart glasses, smartphones and other mobile devices.

Fieldbit’s platform includes a shared ‘see-what-I see’ field of view, step-by-step automated guidance through logical procedures for preventive maintenance, and real-time data capabilities.

The Fieldbit platform also enables call centres and technicians to remotely guide their customers. Agfa’s inkjet support team is one of the largest organisations in the digital print and chemicals industry, with 170 employees at its headquarters and field offices around the globe.

Evyatar Meiron, chief executive officer of Fieldbit, said of the partnership: “We are thrilled to be working with Agfa’s inkjet support team and improving on what they already do. We will be able to empower teams on the ground to resolve issues via AR remote assistance thereby reducing the need for technician visits and helping businesses realise substantial savings.”

“A service organisation is always seeking to become more efficient,” added Rainer Karbaum, senior project and business manager of inkjet at Agfa Graphics.

He continued: “We look forward to integrating this new, state of the art technology that Fieldbit provides and enhance our ability to gain even higher customer satisfaction and prevent downtime by solving problems quickly and with a single service call.”

Fieldbit released the fifth iteration of its AR platform late last year.

Fieldbit 5.0 offer improvements on layout, integrated knowledge and ticketing systems, and optimised image recognition and simultaneous localisation and mapping (SLAM) algorithms to create a new experience with AR annotations.

Watch the video below to see the AR platform in action:

Image credit: Fieldbit