XMReality Business AR remote assistance tool launches

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XMReality Business, the remote guidance augmented reality (AR) tool for small- and medium-sized enterprises (SMEs), is now commercially available after a successful trial.

Quick read

➨ The new SME offering complements the Swedish company’s flagship XMReality Enterprise SaaS solution for larger organisations’ field service and helpdesk use

➨ XMReality Business offers video communication and AR capabilities

➨ ‘Our remote guidance tool not only increases satisfaction towards companies that deploy our system it also saves them time and money’

The story

Complementing the Swedish company’s flagship XMReality Enterprise SaaS solution for larger organisations’ field service and helpdesk use, the SME offering can help support staff remotely guide consumers via any mobile device to help them diagnose and resolve problems using gestures, speech, chat and pointers.

Using the video communication and AR capabilities of XMReality Business, SME support staff can send links that allow users to quickly connect to any other person for visual help and instructions, without the need for an app.

Its remote guidance capabilities include a unique hands-overlay technology that lets staff guide someone remotely with their hands—as if they were there.

XMReality cites the example of an appliance repair centre being able to provide a link to a customer having washing machine issues so that the repair person could identify the issue remotely and bring the exact parts required, saving time and an extra trip.

Cory Nadilo, president of XMReality, said of the new release: “Our remote guidance tool not only increases satisfaction towards companies that deploy our system it also saves them time and money.”

“By offering XMReality Business online and establishing a US office, we are opening up new opportunities to reach more companies of various sizes. With this new offering we strengthen our position as an international leader in remote guidance.”

The new solution has been in trial successfully for the past several months and is now available commercially.

Free trials and an introductory offer are available through the company’s website. Apps are available for download in the Apple App Store and Google Play.

Image credit: XMReality