XPO Logistics and Wincanton reveal benefits of VR training

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XPO Logistics and Wincanton, both transport and logistics service providers, are seeing just what can be achieved with virtual reality training

Quick read

➨ US-headquartered XPO Logistics, an employer of more than 100,000 people, successfully piloted virtual reality training for small freight employees in North America
➨ XPO is using virtual reality to train cross-dock workers in the optimal method of loading freight for delivery
➨ Wincanton, a UK-based transport and logistics service provider, is seeing significant results from virtual reality training for fire safety

The story

Transport and logistics service providers such as XPO Logistics are embracing virtual reality for training and producing some superb results, including higher productivity, lower waste, fewer errors, and an overwhelming change in behaviour to improve health and safety.

US-headquartered XPO, an employer of more than 100,000 people, successfully piloted virtual reality training for small freight employees in North America.

It already uses augmented reality at key logistics sites, where headsets guide employees during inventory picking.

In small freight or ‘less-than-truckload’ (LTL), XPO is using virtual reality to train cross-dock workers in the optimal method of loading freight for delivery.

With the initial virtual reality pilot complete, XPO identified several significant results, including higher productivity, lower waste and fewer errors in cross-dock and driver operations.

XPO also saw enhanced safety and efficiency due to the elimination of training-related travel and fewer in-person interactions overall, as well as better knowledge retention through a repeatable 3D experience, and shorter ramp-up times for new employees to reach target productivity levels.

The global provider says the solution, which integrates in-house software with Oculus for Business and Quest 2 headsets, will be tested at additional service centres in the coming weeks.

It also expects to expand its use of virtual reality into other areas of the business, such as diversity and inclusion training, and remote selling.

Mario Harik, chief information officer of XPO Logistics, says: “Less-than-truckload is the latest area of our business to benefit from bringing a virtual experience into our physical operations.” 

“Our North American LTL cross-dock operations load about 25,000 trailers daily. VR is an efficient way to ensure great outcomes for our customers and the XPO employees who serve them.”

75% of participants will ‘positively change their behaviours post-course’

Wincanton, a UK-based transport and logistics service provider, is seeing significant results from virtual reality training for fire safety.

Luke Robinson, a strategy and innovation manager for the health and safety programme at Wincanton, told Safety & Health Practitioner that 75% of participants will “positively change their behaviours post-course”.

He continues: “Perception of fire risk is the biggest problem in fire training, and it is a real game-changer if people see that as a real risk. We are noticing people checking fire doors, checking fire extinguishers and running fire drills.”

VRWorldTech readers should check out the full interview. Robinson goes into detail about how Wincanton is using virtual reality technology for health and safety.

What benefits has your organisation received from virtual reality training? Let VRWorldTech know via Twitter, LinkedIn, Facebook or editor@vrworldtech.com.

Image: XPO Logistics

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